Last updated: 1 October 2026
This Refund & Cancellation Policy explains how payments, refunds, and cancellations work for Vastu Sense — the Vastu Sense mobile application and the website vastusense.xyz (together, the "Service"), operated by Spatiq AI Private Limited. It should be read together with our Terms of Service.
There are two kinds of purchase on Vastu Sense, and they work differently. Reports are delivered instantly and are covered by sections 1–5 below. Consultations with independent Vastu consultants are scheduled for a future time and are covered by section 6.
Vastu Sense has no free tier. Analysis is charged per report — Basic at ₹99/report or Premium at ₹199/report. There are no subscriptions or recurring charges for retail users, so there is nothing to cancel between purchases. The fee is always shown before you confirm an analysis, and you are only charged when you run a new one. Consultations with independent Vastu consultants are priced separately by each consultant and are covered by section 6.
Payments are generally non-refundable, because each report is generated and delivered to you as soon as you purchase it. If you believe you were charged in error, or something went wrong with your purchase, contact us within 7 days at support@vastusense.co.in and we will review your case. Approved refunds are issued to your original payment method. Refunds are at our sole discretion.
Purchases made inside the app on iPhone and iPad go through Apple's In-App Purchase system. For those purchases Apple is the seller of record and handles all refunds — we are unable to process them ourselves. Requests are made to Apple at reportaproblem.apple.com, and the decision rests entirely with Apple. See our Support page for step-by-step instructions.
If a report did not generate, contained an error, or did not match the property details you entered, please contact us first at support@vastusense.co.in. In most cases we can correct it or issue a complimentary replacement — often faster than a refund.
Because retail purchases are one-time and per-report, there is no recurring plan to cancel. You can stop using the Service, or delete your account at any time from the app (Profile → Delete Account). Developer (B2B) accounts are annual, managed offline by our team, and governed by a separate agreement. Cancelling a consultation booking is different, because the appointment is scheduled for a future time — see section 6.
How consultation fees work. Each consultant sets their own fee, which is shown in full on their profile before you confirm a booking. We collect that fee on the consultant's behalf and remit it to them after deducting our service fee. Consultation fees are separate from the Basic and Premium report plans.
If you cancel or reschedule. Each consultant sets their own cancellation and rescheduling policy, and that policy is shown on their profile before you book. Whether a cancellation is refundable, and by how much, is governed by the policy that applied to your booking at the time you made it. You can see it again on your booking in the app.
If the consultant cancels or does not attend. You are entitled to a full refund of the consultation fee, or to reschedule at no extra cost — your choice. This applies whether the consultation was online or in person. Contact us and we will arrange it.
If the consultation could not go ahead. If a technical failure on our side prevented an online consultation from taking place, or the booking was never delivered to the consultant, we will refund the fee in full or reschedule it at no cost.
If you are unhappy with the consultation itself. Consultants are independent professionals and the advice they give is their own, so the outcome of a consultation is not in itself grounds for a refund. That said, we do want to know. Contact us within 7 days at support@vastusense.co.in with what happened. We will raise it with the consultant, and where a consultation clearly did not deliver what was described on the profile — for example it was far shorter than stated, or covered a different property — we may issue a full or partial refund at our discretion. We may also remove a consultant from the Service.
How refunds are paid. Approved consultation refunds are issued to your original payment method, normally within 5–7 working days of approval. Consultation fees are processed by Spatiq AI Private Limited through our payment partner, so we handle these refunds directly.
For any questions about refunds or cancellations:
support@vastusense.co.in
Spatiq AI Private Limited, Pune, India - 411045