Support

Refunds for iPhone and iPad purchases

Purchases made inside the Vastu Sense app on iPhone and iPad go through Apple's In-App Purchase system. For those purchases Apple is the seller of record — Apple issues your receipt and handles all refunds. This means we are unable to process a refund for an iPhone or iPad purchase ourselves; the request must be made to Apple.

Option A — Request a refund at reportaproblem.apple.com

Go to reportaproblem.apple.com.
Sign in with the Apple Account you used to make the purchase.
Find the Vastu Sense purchase in your list.
Select Report a Problem, then Request a refund.
Choose a reason and submit your request.

Option B — Request a refund from your device

Open Settings and tap your name at the top.
Tap Media & Purchases, then View Account.
Tap Purchase History and find the purchase.
Tap Report a Problem and follow the prompts.

What happens next. Apple reviews and decides on the refund, usually within 24–48 hours, and emails you the decision. If approved, the amount is returned to your original payment method and may take a few more working days to appear at your bank.

Is the problem with the report itself? If your report did not generate, contained an error, or did not match the property details you entered, please email us first at support@vastusense.co.in. In most cases we can correct it or issue a complimentary replacement faster than a refund.

Details to have ready. To help us assist you quickly, please have the following on hand:

Your registered mobile number.
The property name or address.
The date of purchase.
Whether it was a Standard/Basic or Premium report.

Refunds for Android purchases

Purchases made on Android are handled by us directly. If you believe you were charged in error, email us within 7 days at support@vastusense.co.in and we will review your case. Refunds are reviewed case by case and are at our sole discretion.